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SERVICE /FAQ

Q: Are you trading company or manufacturer?

Zhengzhou Guigong Machinery Co., Ltd. is a modern, specialized enterprise dedicated to the R&D, manufacturing, sales, and comprehensive service of forging air hammers.

Q: Where is your factory located?

No. 89 Science Avenue, High-tech Development Zone, Zhengzhou City, Henan Province

Q: What's your after-sale service?

Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions.

Q: What's your tem of the delivery?

Our ordinary delivery term is FOB Ningbo by sea, and we also accept EXW.

Q: What's is your shipping service?

We can provide services for vessel booking, goods consolidation, customs declaration and shipping documents preparation at the shipping port.

Q: How long is your delivery time? And the sample time?

The general delivery time is 60 days after receiving your order deposit. 

Q: Company visit: Can I visit your company?

Customers are welcome to visit the factory and we will provide you with warm reception and professional explanation.

Q: Payment methods: What payment methods does your company support?

We support a variety of payment methods, including bank transfer, online payment, etc. The details can be determined through negotiation between the two parties.

Q: Price issue: How much does the equipment cost?

Equipment prices will vary based on model, specifications, performance and other factors. We can provide a detailed quotation for your reference.

Q: After-sales service: What after-sales services does your company provide after purchasing the equipment?

We provide comprehensive after-sales services such as equipment guidance, installation, debugging, and training, and conduct regular after-sales visits to ensure the normal operation of the equipment.